FAQs

Frequently Asked Questions (FAQs)

1. Are your products safe for daily use?

Yes. Our products are designed for gentle, regular use.

• Hair Oil & Hair Tonic: Safe for daily use.

• Exfoliating Glove & Back Scrubber: Recommended 2–3 times per week to avoid over-exfoliation.

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2. How often should I use the hair oil or hair growth tonic?

• Hair Growth Tonic: 1–2 times daily or at least 3–4 times per week.

• Hair Oil: 2–3 times per week, or as a pre-wash treatment.

Consistency is key for best results.

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3. Are your products suitable for sensitive skin or scalp?

Most of our products are gentle and suitable for sensitive skin and scalp.
If you have very sensitive skin, allergies, or scalp conditions, we recommend doing a patch test before full use.

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4. Will the exfoliating glove be too harsh?

No — when used correctly.
Our exfoliating gloves are designed to remove dead skin gently. Do not use on broken, irritated, or inflamed skin, and avoid daily use.

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5. Where are your products shipped from?

All orders are shipped from Selangor, Malaysia.

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6. How long does shipping take?

Orders are usually processed within 24 hours, excluding weekends and public holidays.
Delivery typically takes 2–5 business days within Malaysia.

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7. Do you ship internationally?

Yes, international shipping is available to selected countries.
Shipping fees and delivery times vary by destination.

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8. How can I contact you?

You can contact us at lohwei8888@gmail.com.
We usually respond within 24 hours.